Shipping
1. How long does it take to process my order?
We process all orders within 2 business days. Once your payment has been received, you’ll receive an email confirmation with your order number.
2. When will I receive my order?
Once your order is dispatched, delivery times depend on the courier service. Typically, deliveries take 2–5 business days. Please note that delivery times may vary based on your location.
3. What are the delivery charges?
- Orders valued at R499 or less: Delivery fee of R80.
- Orders over R500: Free delivery.
4. Where do you deliver?
We deliver across South Africa. Unfortunately, we do not offer international shipping at this time.
5. How do I track my order?
Once your order has been dispatched, you’ll receive a tracking number via email to monitor your parcel’s progress.
Returns and Refunds
6. What is your return policy?
We accept returns for the following reasons:
- Damaged, incorrect, or defective goods: Notify us within 2 days of receiving your order, and we’ll send a replacement or the correct item at no extra cost.
- Dissatisfaction with a product: Contact us within 7 days to explain your concerns. We’ll arrange to collect the product and issue a refund.
7. How do I initiate a return?
To start the return process, email us at vishnu@ecoshield.co.za with your order details and the reason for the return. Our team will guide you through the process.
8. Are there any cancellation fees?
No cancellation fee applies. Refunds for cancellations are processed within 10 days.
9. When can I expect my refund?
Refunds are processed within 10 days once the returned item is received and inspected.
10. What happens if the item I ordered is out of stock?
If an item is unavailable, we’ll notify you and issue a full refund within 30 days.